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Paw People Support

Contact Us

Have a question about your order, shipping, returns, or one of our pet products? Our support team is here to help you and your pet.

Send us a message

For order questions, please include your order number so we can help you faster.

We usually reply within 24–48 hours on business days.

How we can help

Choose the support option that best matches your question.

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Order Support Need help with tracking, delivery updates, or your order status?
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Product Questions Need help choosing the right product for your pet?
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Returns & Exchanges If something is not right, contact us and we will guide you.

Direct support

You can also reach us directly using the options below.

Email Support support@pawpeople.com Track Your Order Check delivery updates Returns Policy View return details Shipping Policy Delivery information

Quick help before you message us

Where is my order?

Once your order ships, you will receive a tracking email. Please allow a few days for tracking updates to appear.

Can I change my shipping address?

Contact us as soon as possible. If your order has not been processed yet, we will do our best to update it.

What if my item arrives damaged?

Please contact us with your order number and clear photos of the product and package so we can help.

Do you offer returns?

Yes. Contact us with your order number and issue, and our support team will guide you through the next steps.

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